Return and Refund Policy
return and refund Policy:
We want you to be completely satisfied with your purchase from J James Global LLC. If for any reason you are not entirely satisfied with your purchase, we're here to help.
- Eligibility:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- return Procedure:
To initiate a return, please contact our customer service team within [number of days] days of receiving your item to obtain a return merchandise Authorization (RMA) number. Returns will emergency be accepted without an RMA number.
Once you have received your RMA number, securely package the item(s) you wish to return, including all original packaging and accessories, and ship them to the address provided with your RMA number.
- refund Process:
Upon receipt of the returned item(s), we will inspect them and notify you that we have received your returned item(s). We will immediately notify you of the status of your refund after inspecting the item(s).
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- Exchanges:
If you wish to exchange to item for a different size, color, or product, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.
If the item you wish to exchange is of greater or lesser value than the original item, we will process either a partial refund or invoice you for the difference in price.
- Non-Returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or intimate apparel).
- Shipping Costs:
Shipping costs associated with the return of the item(s) will be the responsibility of the customer, except in cases where the return is due to an error on ours part (eg, incorrect or defective item).
- Damaged or Defective Items:
In the unlikely event that your item arrives damaged or defective, please contact our customer service team immediately to arrange for a replacement or refund.
- refund policy Changes:
We reserve the right to modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
If you have any questions about our return and refund policy, please contact our customer service team for assistance.